Refund Policy

Lua CRM uses Paddle as its authorised Merchant of Record for all payments and billing.

• You are eligible for a full refund within 14 days of your initial purchase of a Lua CRM subscription.
• After 14 days from the purchase date, all payments are non-refundable, except where required by applicable law.

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To request a refund, please:

• Use the refund option available in your Paddle payment confirmation email, or contact our support team if you need further assistance.
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• Refunds apply only to the initial purchase period.
• Subscription renewals are non-refundable, unless required by applicable consumer protection laws.

• Lua CRM is a digital, subscription-based software service delivered electronically.
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Nothing in this Refund Policy affects your legal rights under applicable consumer protection laws.

For billing and refund questions related to Lua CRM payments: