Privacy Policy

The data controller is:

• Company Name: Luana CRM OÜ
• Country of Registration: Estonia
• Registered Address: Harju maakond, Lasnamäe linnaosa, Sepapaja tn 6, Tallinn, Estonia
• Email: [email protected]

Depending on the contractual relationship, different Lua CRM entities (Armenia, Bulgaria, Estonia) may act as the data controller or data processor.

This Privacy Policy applies to:

• Visitors of our websites
• Registered users of Lua CRM
• Customers, partners, and their authorised users
• Data processed through Lua CRM on behalf of clients

Lua CRM may serve as:

• Data Controller for its own business data
• Data Processor for customer-uploaded data

3.1 Account and User Data

• Full name
• Email address
• Phone number
• Login credentials (encrypted)

3.2 Company and Business Data

• Company name
• Number of employees
• Business contacts and clients
• Internal notes, tasks, CRM records

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Depending on how customers use Lua CRM, this may include: - Customer management and contacts - Sales and lead management - Branch/office management - Financial operations and wallets - User authentication and permissions - Business analytics and reporting - Multi-language support

• Names and contact details
• Appointment and service information
• Uploaded documents and files
• CRM communication history

3.4 Medical and Sensitive Data

When used by medical or dental organisations, Lua CRM may process:

• Dental charts and tooth-related information
• Medical notes and treatment data
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3.5 Billing and Payment Data

Payments are processed through third-party providers (e.g. Stripe, Stripe, or local operators). Lua CRM does not store full payment card details.

3.6 Technical and Usage Data

• IP address
• Device and browser information
• Log files
• Usage analytics
• Cookies and similar technologies

1. Use personal data to:

• Provide and operate the Service
• Create and manage user accounts
• Process payments and subscriptions
• Enable CRM, automation, and AI features
• Store and process uploaded data
• Enhance system performance and security
• Comply with legal obligations

Lua CRM uses artificial intelligence and automation technologies to:

• 3.2 Analyze CRM Data
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• Assist users with workflows and reporting

AI processing is performed: Artificial intelligence processing is carried out:

• Only within the scope of user authorization
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• With safeguards to prevent unauthorized access

3.1 We process personal data under the following legal bases:

• Performance of a contract
• Legitimate business interests
• User consent (where required)
• Legal obligations

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• Authentication services (Google OAuth)
• Communication services (email, notifications)
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Data may be processed within the European Economic Area (EEA) or transferred to other jurisdictions with appropriate safeguards, including:

• Standard Contractual Clauses (SCCs)
• GDPR-compliant security measures

We retain personal data:

• As long as the account is active
• As required to fulfil contractual and legal obligations
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Customers control retention of data uploaded into their CRM accounts.

3.2 We apply technical and organisational security measures, including:

• Encrypted data transmission (HTTPS)
• Access control and authentication
• Secure hosting in Germany (Hetzner)
• Regular system monitoring and backups

Depending on applicable law, users have the right to:

• Access their personal information
• Correct inaccurate data
• 3.2 Request deletion ("right to be forgotten")
• 3.2 Restrict or object to processing
• Data portability
• Withdraw consent

Requests can be sent to: [email protected]

Lua CRM uses cookies and similar technologies to:

• Ensure proper system functionality
• Enhance user experience
• 3.2 Analyze platform usage

Users can manage cookie preferences through browser settings.

Lua CRM is used by:

• Businesses (B2B)
• Individual professionals (B2C)
• Government and public institutions (B2G)

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Lua CRM no be for small pikin dem. We no dey collect personal data from children.

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