Refund Policy

Lua CRM uses Paddle as its authorised Merchant of Record for all payments and billing.

• You are eligible for a full refund within 14 days of your initial purchase of a Lua CRM subscription.
• After 14 days from the purchase date, all payments are non-refundable, except where required by applicable law.

3.2 Zonse zokufuna kufunsira zokweretsa zili pansi pa Paddle monga mwa ndondomeko ya Paddle yotsatira ndi malamulo a kupanga malipiro.

To request a refund, please:

• Use the refund option available in your Paddle payment confirmation email, or contact our support team for assistance.
• 3.2 Komandata Paddle tsupota mwatanishe ndi mafakitala a tsupota awo a ofesi.

• Refunds apply only to the initial purchase period.
• Subscription renewals are non-refundable, unless required by applicable consumer protection laws.

• Lua CRM is a digital, subscription-based software service delivered electronically.
• 3.2 Kuchita kuchita, ukulondolola kuti kupeza kwa Utumiki wapatsidwa mwachangu pambuyo pa malipiro.

Nothing in this Refund Policy affects your legal rights under applicable consumer protection laws.

For billing and refund questions related to Lua CRM payments: