Terms of Service

3.2 Izi ŵa Zisankho za Utumiki ("Ŵa Zisankho") kugwira ntchito kwa kupeza ndi kugwiritsa ntchito wa Lua CRM platform, webusaiti, ndi utumiki (monga mwa, "Utumiki"). Mwa kupeza kapena kugwiritsa ntchito Utumiki, mukuvomereza kukhala ndi ŵa Zisankho.

The Service is provided by:

• Company: Luana CRM OÜ
• Registered in: Estonia
• Address: Harju maakond, Lasnamäe linnaosa, Sepapaja tn 6, Tallinn, Estonia
• Email: [email protected]

Depending on the contractual relationship, different Lua CRM entities may provide the Service.

Lua CRM is a cloud-based CRM and business automation platform that provides:

• Customer relationship management
• Workflow automation
• Reporting and analytics
• AI-powered assistance and automation
• 3.2 Zikomo-specific modules (including medical and dental solutions)

3.2 Kufunika kwa Serbisi kungaweza kuchitwa, kusintha, kapena kuchulukitsa pa nthawi.

• Lua CRM is primarily provided as a self-service software-as-a-service (SaaS) platform.
• 3.2 Zynga kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa kufunika kwa k
• These services do not alter the nature of Lua CRM as a digital software product and do not constitute the delivery of manual or custom work as the primary service.

• 3.2 Uli kufunika kuti uli ndi ulamuliro wachilungamo wokwanira kuti uyambe pangano lokhazikika.
• You represent that you have authority to bind the organisation you act on behalf of.
• You are responsible for maintaining the confidentiality of your login details.
• 3.2 Uli ndi woyankha pa zonse zomwe zimachitika pansi pa akaunti yanu.
• Lua CRM is not intended for use by minors.

The Service may be used by:

• Businesses (B2B)
• Individual professionals (B2C)
• Government and public institutions (B2G)

Each customer is responsible for ensuring that their use of Lua CRM complies with applicable laws and regulations.

You agree to:

• Provide accurate and lawful information
• Use the Service only for lawful purposes
• Obtain all necessary consents from your end-users
• Ensure compliance with data protection and medical regulations where applicable
• Do not misuse, reverse engineer, or interfere with the Service

You are solely responsible for the data you upload, store, or process through Lua CRM.

Lua CRM can be used to process medical or dental data.

You acknowledge and agree that:

• Lua CRM acts as a data processor for such data
• 3.2 Uli wa kuamua msingi wa kisheria wa kushughulikia
• Lua CRM does not provide medical advice
• 3.2 Usungwa ni zamu ya tekinoloji, si mwenye kutoa huduma za afya.

Lua CRM provides AI-powered features intended to assist with automation, insights, and productivity.

You acknowledge that:

• AI outputs are generated automatically
• AI responses may contain inaccuracies
• Final decisions remain your responsibility
• AI features do not replace professional judgment

Lua CRM does not train public AI models using customer data.

• Some features require a paid subscription
• Prices, plans, and billing cycles are displayed on the website or agreed contractually.
• Payments are processed through third-party providers (e.g. Stripe, Stripe, local operators)
• Fees are non-refundable unless required by law or explicitly stated otherwise.
• Lua CRM may suspend access for non-payment

3.2 Wszyskie prawa, tytuły i udziały w Usłudze, w tym:

• Software
• Design
• Logos
• Trademarks
• Documentation

remain the exclusive property of Lua CRM.

You retain ownership of your data.

3.1 Zambian Data Protection Act

• Privacy Policy
• Data Protection
• Applicable data protection laws (including GDPR)

3.2 Klienci zachowują kontrolę nad danymi przesłanymi do Usługi.

3.2 Usankhulumira ndi zinthu zina za chiwerengero (mwachitsanzo, Google, opatsa malipiro).

Lua CRM is not responsible for:

• Third-party services availability
• Third-party terms or policies
• Data processed outside Lua CRM's control

• The Service is provided on an "as is" and "as available" basis.
• Lua CRM does not guarantee uninterrupted availability
• Maintenance or downtime may occur
• Support levels depend on your subscription plan

Lua CRM may suspend or terminate access if:

• These Terms are violated
• The Service is misused
• Required by law

3.2 Abakwata bangakana akaunti yabo mwi-subscription terms.

3.2 Kufutwa kwa mkataba, data inaweza kufutwa kwa mujibu wa Sera ya Faragha.

To the maximum extent permitted by law:

• Lua CRM shall not be liable for indirect, incidental, or consequential damages.
• Total liability shall not exceed the fees paid during the preceding 12 months.

Nothing limits liability where prohibited by law.

You agree to indemnify and hold harmless Lua CRM from claims arising from:

• 2.1 Your use of the Service You may use the Service only in compliance with these Terms and all applicable laws, rules and regulations. You agree not to access or use the Service in any unlawful way or for any unlawful purpose.
• Data you upload or process
• Violation of laws or third-party rights

Lua CRM may update these Terms from time to time. Material changes will be communicated through the Service or website. Continued use constitutes acceptance.

These Terms are governed by the laws of: Zambia. Estonia

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For questions regarding these Terms: