Terms of Service

3.2 Ọ̀nà yìí ìgbàlódè àti lílò ọ̀rọ̀ ìṣètò Lua CRM, àwọn ìwé-ọrọ̀, àti àwọn iṣẹ́ (pípé, "Iṣẹ́"). Nípa ìṣàfikún tàbí lílò Iṣẹ́, ìwọ gba láti jẹ́ ìdílé sí ọ̀rọ̀ ìṣètò yìí.

The Service is provided by:

• Company: Luana CRM OÜ
• Registered in: Estonia
• Address: Harju maakond, Lasnamäe linnaosa, Sepapaja tn 6, Tallinn, Estonia
• Email: [email protected]

Depending on the contractual relationship, different Lua CRM entities may provide the Service.

Lua CRM is a cloud-based CRM and business automation platform that provides: - Customer management and contacts - Sales and lead management - Branch/office management - Financial operations and wallets - User authentication and permissions - Business analytics and reporting - Multi-language support

• Customer relationship management
• Workflow automation
• Reporting and analytics
• AI-powered assistance and automation
• Industry-specific modules (including medical and healthcare solutions)

3.2 Ang Serbisyo ay maaaring i-update, baguhin, o palawakin sa paglipas ng panahon.

• Lua CRM is primarily provided as a self-service software-as-a-service (SaaS) platform.
• 3.2 Certos serviços humanos, como assistência de integração, suporte ao cliente, orientação de configuração ou consultoria, podem ser fornecidos opcionalmente e a critério da Lua CRM, dependendo do plano de assinatura ou de um acordo separado.
• These services do not alter the nature of Lua CRM as a digital software product and do not constitute the delivery of manual or bespoke work as the primary service.

• 3.2 Ó kò lè ṣe ìgbékalẹ̀ ìwọ̀nyí tí kò ní ìṣẹ́ ìgbàlódé.
• You represent that you have the authority to bind the organisation you act on behalf of.
• You are responsible for maintaining the confidentiality of your login details.
• 3.2 Ọ bụ ọrụ gị ịchọta ọnọdụ niile dị na akawụnta gị.
• Lua CRM is not intended for use by minors.

The Service may be used by:

• Businesses (B2B)
• Individual professionals (B2C)
• Government and public institutions (B2G)

Each customer is responsible for ensuring that their use of Lua CRM complies with applicable laws and regulations.

You agree to:

• Provide accurate and lawful information
• Use the Service only for lawful purposes
• Obtain all necessary consents from your end-users
• Ensure compliance with data protection and medical regulations where applicable
• Do not misuse, reverse engineer, or interfere with the Service

You are solely responsible for the data you upload, store, or process through Lua CRM.

Lua CRM can be used to process medical or dental data.

You acknowledge and agree that:

• Lua CRM serves as a data processor for such information.
• 3.2 Ó ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní ní
• Lua CRM no provide medical advice
• 3.2 Serbis se isang teknikal na kagamitan, hindi isang tagapagbigay ng pangangalagang pangkalusugan.

Lua CRM provides AI-powered features intended to assist with automation, insights, and productivity.

You acknowledge that:

• AI outputs are automatically generated
• AI responses may contain inaccuracies
• Final decisions remain your responsibility
• AI features do not replace professional judgment

Lua CRM does not train public AI models using customer data.

• Some features require a paid subscription
• Prices, plans, and billing cycles are displayed on the website or agreed contractually.
• Payments are processed through third-party providers (e.g. Stripe, Stripe, local operators)
• Fees are non-refundable except where required by law or stated otherwise.
• Lua CRM may suspend access for non-payment

3.2 Hak, judul, dan kepentingan dalam Layanan, termasuk:

• Software
• Design
• Logos
• Trademarks
• Documentation

remain the exclusive property of Lua CRM.

You retain ownership of your data.

3.2 Applicable data protection laws

• Privacy Policy
• Data Protection
• Applicable data protection laws (including GDPR)

3.2 Ọ̀nà ọ̀rọ̀ ìgbàlódè ní ìṣàkóso lórí dátà tí a tà sí Iṣẹ́.

3.2 Ang Serbisyo ay maaaring makipag-ugnay sa mga serbisyo ng ikatlong partido (hal. Google, mga provider ng pagbabayad).

Lua CRM is not responsible for:

• Third-party services availability
• Third-party terms or policies
• Data processed outside Lua CRM's control

• 3.2 Ang Serbisyo ay ibinibigay sa isang "gaya ng ito" at "gaya ng magagamit" na batayan.
• Lua CRM does not guarantee uninterrupted availability
• Maintenance or downtime may occur
• Support levels depend on your subscription plan

Lua CRM may suspend or terminate access if:

• These Terms are violated
• The Service is misused
• Required by law

Customers may cancel their account in line with subscription terms.

3.2 Ní dhéanfar ach sonraí a scriosadh de réir Pholasaí Príobháideachais.

To the maximum extent permitted by law:

• Lua CRM shall not be liable for indirect, incidental, or consequential damages.
• Total liability shall not exceed the fees paid during the preceding 12 months.

Nothing limits liability where prohibited by law.

You agree to indemnify and hold harmless Lua CRM from claims arising from:

• Your use of the Service
• Data you upload or process
• Violation of laws or third-party rights

Lua CRM may update these Terms from time to time. Material changes will be communicated through the Service or website. Continued use constitutes acceptance.

These Terms are governed by the laws of: These Terms are governed by the laws of: Estonia

3.2 Disputes shall be resolved in the competent courts of that jurisdiction, unless otherwise agreed.

For questions regarding these Terms: