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Lua CRM Blog

Stay updated with the latest insights, tips, and news about customer relationship management.

The Operational Bottlenecks Slowing Growing Service Companies 7 mins read
The Operational Bottlenecks Slowing Growing Service Companies

Growth should make a business stronger. More customers, expanding teams, and rising demand usually signal success. Yet many service companies experience the opposite effect as they scale. Delivery sl...

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Tue, Feb 3
When Processes Break Before Revenue Does 7 mins read
When Processes Break Before Revenue Does

Rapid growth is usually interpreted as proof that a business is healthy. New customers arrive, service demand increases, and teams expand. Revenue rises month after month. Yet many service companies ...

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Mon, Feb 2
Why Spreadsheets Stop Working at Scale 7 mins read
Why Spreadsheets Stop Working at Scale

Spreadsheets are one of the first tools most businesses adopt. They are flexible, inexpensive, and easy to start using. In early stages, they support budgeting, simple forecasting, tracking leads, re...

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Fri, Jan 30
Operational Growth Without Financial Control 5 mins read
Operational Growth Without Financial Control

Expansion is usually celebrated as the ultimate sign of success. More customers, additional service lines, new hires, and rising workloads all point toward a healthy business. Yet many service organi...

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Thu, Jan 29
The Systems Problem Behind Unpredictable Profitability 8 mins read
The Systems Problem Behind Unpredictable Profitability

The Systems Problem Behind Unpredictable Profitability Many growing service businesses experience confusing financial patterns. One quarter looks strong, the next feels disappointing, even though ...

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Thu, Jan 29
When Revenue Grows Faster Than Financial Visibility 6 mins read
When Revenue Grows Faster Than Financial Visibility

When Revenue Grows Faster Than Financial Visibility Rising revenue is usually celebrated as the clearest sign of success. More customers, larger contracts, and expanding service lines all suggest ...

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Tue, Jan 27
The Hidden Cost of Running a Business on Too Many Software Tools 5 mins read
The Hidden Cost of Running a Business on Too Many Software Tools

The Hidden Cost of Running a Business on Too Many Software Tools Most growing businesses do not intentionally build complicated technology stacks. New tools are added one by one to solve specific ...

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Mon, Jan 26
Signs Your Business Has Outgrown Spreadsheets and Disconnected Tools 5 mins read
Signs Your Business Has Outgrown Spreadsheets and Disconnected Tools

Signs Your Business Has Outgrown Spreadsheets and Disconnected Tools Most businesses begin with spreadsheets, email threads, and a handful of specialized apps. At the early stages, this approach...

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Sun, Jan 25
From Tools to ERP: The Transition Phase 7 mins read
From Tools to ERP: The Transition Phase

Most service businesses do not move to ERP overnight. The journey usually begins quietly, with a growing collection of tools added over time to solve specific problems. A scheduling platform helps ma...

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Sat, Jan 24
Why ERP Becomes Inevitable as Service Companies Scale 7 mins read
Why ERP Becomes Inevitable as Service Companies Scale

Service companies grow through people, projects, and relationships. In the early stages, most operations are handled using simple tools: spreadsheets for tracking work, email for communication, basic...

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Fri, Jan 23
Operational Challenges Facing Growing Home Service Businesses 5 mins read
Operational Challenges Facing Growing Home Service Businesses

Home service businesses rely on speed, coordination, and reliability. Dispatching technicians, managing schedules, communicating with customers, handling invoices, and tracking materials must all wor...

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Thu, Jan 22
What Slows Training & Education Centers Down as They Expand 7 mins read
What Slows Training & Education Centers Down as They Expand

Training and education centers are designed around structure, schedules, and coordination. Courses, instructors, students, learning materials, and administration must work together smoothly. When an ...

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Wed, Jan 21